We ship across Canada and USA (not including Alaska and Hawaii)
All items are shown and sold in Canadian dollars and are subject to Ontario sales tax know as HST (13%)
Shipping costs are based on size and quantity of your order and the price will be shown before the completion of your order.
Once you have completed your order someone from our team will contact you within 2 business days of the order with your approximate shipping date. If you have ordered several items you may receive separate shipping dates for different items ordered. Upon receiving your approximate shipment date, you have an addition 48 hours to cancel your order with no cancelation fees.
If your request for cancelation comes 48 hours after your approximate shipping date is sent to you there may be a 15% restocking free. Please see our Return Policy for more information regarding returns.
Once your parcel is shipped, you will receive a tracking number. If any item shipping to the USA requires duty and brokerage charges, the client will be responsible to pay for them. You will be notified of these expected charges along with your notification of a shipment date.
We’re sure you’ll be happy with your new Coco & Jack purchase, but we all change our minds. If you do, email firstname.lastname@example.org within 15 days of delivery. If the item is refundable, the refund will be credited back to you for the full purchase amount minus a 15% restocking fee once the item has been received back to our location in Ancaster. You are responsible for the cost of shipping to our location. Please note, the majority of our shipping cost is included in the price of the product, meaning the cost you originally paid for shipping, may not cover the total cost for return shipping.
All items to be returned must be in the original packaging to receive a refund.
Unless there is explainable defects, furniture items over 50 lbs are final sale. We do advise you to measure your space accurately before purchasing these larger items.